Illinois’ comeback story starts here.

Everything you need to know about Illinois unemployment

Everything you need to know about Illinois unemployment

The Illinois Department of Employment Security was ill-prepared to handle record numbers of unemployed workers when the COVID-19 pandemic hit, was slow to distribute federal help, exposed Illinoisans' private information, then lefts thousands on hold awaiting answers. Here's the latest.

By Brad Weisenstein

Justin Neal

Justin Neal

“Since April 1, I’ve called them 20-30 times. I’ve tried to reach out to IDES a number of times using the 1-800 number. Most times when you call, they just put you in a queue.”